Elements Casino Brantford operates as a land-based charity casino located in Brantford, Ontario, Canada. This document provides verified contact information, physical location details, and available support channels for guests, visitors, and individuals seeking assistance or information related to the facility.
1. Physical Location and Mailing Address
Casino location and mailing address:
40 Icomm Drive
Brantford, Ontario
Canada N3S 7S9
This address serves as both the operational facility and the official mailing address for correspondence. The property is fully accessible and operates as part of the Elements Casino brand under Great Canadian Entertainment ownership.
2. Primary Contact Numbers
Multiple contact lines are maintained to address different types of inquiries:
- Local phone: 519-752-5004
- Toll-free phone: 1-888-694-6946
- Administrative line: 519-757-3302
- Fax: 519-753-0353
The local and toll-free numbers connect callers to main reception and guest services. The administrative line is associated with the operating entity, Ontario Gaming West GTA Limited Partnership. Unless otherwise specified, all lines operate during standard business hours.
3. Responsible Gambling Support Contacts
An on-site PlaySmart Centre, operated by the Responsible Gambling Council, is available at Elements Casino Brantford. This independent service provides information, tools, and advice about gambling.
PlaySmart Centre contact details:
- Office phone: 519-752-2950
- Toll-free (PlaySmart): 1-866-312-6807
- Virtual PlaySmart Centre: 1-833-888-2306
- Manager email: [email protected]
- After-hours support (ConnexOntario): 1-866-531-2600
The PlaySmart Centre operates at the same physical address as the casino: 40 Icomm Drive, Brantford, ON N3S 7S9.
In-person PlaySmart Centre hours:
- Sunday to Wednesday: 11:00 AM to 8:00 PM
- Thursday to Saturday: 11:00 AM to midnight
Virtual PlaySmart Centre services are available:
- Monday to Sunday: 11:00 AM to 7:00 PM
For problem gambling support outside these hours, guests may contact ConnexOntario at the after-hours helpline listed above.
4. Online Contact Channels
The property is part of the Great Canadian Entertainment network. Contact options and facility information are available through the following websites:
- greatcanadian.com (Elements Casinos Ontario section)
- elementscasinobrantford.com
- playsmart.ca (responsible gambling resources)
Historical references to olg.ca relate to the previous operation under the OLG Casino Brantford brand. Current inquiries should be directed to Great Canadian Entertainment channels or to the direct phone contacts listed in this document.
5. Eligibility and Access Requirements
Guests must be 19 years of age or older to enter casino gaming areas. This age requirement applies to all in-person services, including access to the PlaySmart Centre located within the casino premises.
Valid government-issued photo identification may be required upon entry or when accessing certain services. The facility reserves the right to verify age and identity at any time.
6. Facility Accessibility
The facility is fully accessible to guests with mobility requirements. Accessible parking, restrooms, and pathways are available throughout the property. Guests requiring specific accommodations or assistance are advised to make arrangements in advance using the primary contact numbers listed in section 2.
7. Operational Status and Hours
Elements Casino Brantford is commonly described as operating 24 hours a day, 7 days a week. Operational hours may change due to regulatory requirements, public health measures, or other circumstances. Guests are advised to confirm current hours by calling the main contact line before visiting.
8. Corporate and Regulatory Information
Elements Casino Brantford operates under the ownership of Great Canadian Entertainment. The property is associated with Ontario Gaming West GTA Limited Partnership and operates as a charity casino under Ontario provincial regulation and Ontario Lottery and Gaming Corporation oversight.
The facility was previously known as Brantford Charity Casino and later as OLG Casino Brantford. The current Elements Casino Brantford brand reflects its integration into the Elements Casinos network in Ontario, which includes sister properties such as Elements Casino Mohawk, Elements Casino Flamboro, and Elements Casino Grand River.
9. Purpose of Contact Channels
The contact information in this document is intended for the following purposes:
- General inquiries about facility location and hours
- Questions regarding accessibility and guest services
- Requests for information about responsible gambling resources
- Administrative correspondence with the operating entity
- Access to on-site and virtual PlaySmart Centre support
These channels are not intended for marketing solicitations or unrelated business inquiries.
10. Updates to Contact Information
Contact details, operating hours, and service availability may change over time. It is advisable to verify current information by calling the primary contact numbers or visiting the Great Canadian Entertainment website before planning a visit or submitting formal correspondence.
For urgent matters related to responsible gambling or problem gambling support, the ConnexOntario helpline at 1-866-531-2600 is available 24 hours a day, 7 days a week, independent of the facility’s operating hours.